Cookie Policy

1. What are Cookies?

Cookies are small pieces of data stored on your device (computer or mobile device) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

1. Grievance Redressal Policy

At Trueconnect Loan, we are committed to providing the best service to our customers. We understand that there may be instances where you are not satisfied with our services. This policy outlines the mechanism for the redressal of customer grievances.

2. Level 1: Customer Support

If you have any complaint or grievance, you may first reach out to our customer support team through the following channels:

• Email: contact@trueconnectloan.in
• Phone: +91 8754 11 4535

We aim to resolve most queries within 48 to 72 business hours.

3. Level 2: Grievance Redressal Officer

If your grievance is not resolved to your satisfaction at Level 1, or if you do not receive a response within 7 business days, you may escalate the matter to our Grievance Redressal Officer (GRO):

Please quote your application reference number in all your correspondence for faster resolution.

4. Escalation to Ombudsman

If your grievance is not addressed within a period of one month, or if you are still dissatisfied with the response, you may approach the Banking Ombudsman or the NBFC Ombudsman appointed by the Reserve Bank of India (RBI).

5. Feedback and Improvements

We value your feedback as it helps us improve our service standards. Please feel free to share your suggestions with us anytime.

3. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

To find out more about cookies, including how to see what cookies have been set, visit www.allaboutcookies.org.

4. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on. For example, we use Google Analytics to help us understand how our customers use the site.

5. Changes to This Policy

We may update our Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page. You are advised to review this Cookie Policy periodically for any changes.