Privacy Policy

1. Information We Collect

We collect only information that is necessary, relevant, and proportionate to the purposes described in this Policy — directly from you, from third parties with your consent, or automatically through Platform use.

2. Purpose of Collection and Use

2.1 Loan Facilitation

• Processing your loan application and sharing data with Partner Banks/NBFCs
• Verifying identity, employment, and financial eligibility
• Sending status updates, sanction letters, and disbursement notifications

2.2 KYC and Regulatory Compliance

• KYC verification as mandated by RBI; AML and fraud prevention checks
• Compliance with PMLA 2002, FEMA, and other applicable statutes
• Responding to lawful requests from government bodies and regulators

2.3 Credit Bureau and Risk Assessment

• Fetching credit reports from CIBIL, Experian, Equifax, CRIF High Mark (with consent)
• Creditworthiness assessment and fraud/negative list screening

2.4 Platform Operations and Communication

• Maintaining and improving the Platform; resolving technical issues
• Responding to queries, complaints, and support requests
• Sending transactional alerts and promotional communications (subject to opt-out)

2.5 Legal and Contractual Obligations

• Enforcing Terms & Conditions and protecting Trueconnect Loan's legal rights
• Resolving disputes and maintaining records as required by law

3. Disclosure and Sharing of Information

We do NOT sell, rent, or trade personal information to unauthorized third parties. We share data only for lawful, specified purposes:

• Partner Banks and NBFCs — for loan evaluation and processing
• Credit Information Companies — CIBIL, Experian, Equifax, CRIF (with consent)
• Technology and Service Providers — KYC agencies, cloud providers (bound by confidentiality)
• Channel Partners and Field Associates — for application assistance (under confidentiality obligations)
• Government Authorities and Regulators — when required by law or court order
• Business Transfers — in case of merger/acquisition, subject to equivalent privacy terms

4. Cookies and Tracking Technologies

We use cookies, web beacons, and pixel tags to enhance functionality and analyse usage:

• Essential Cookies: Core Platform functioning — cannot be disabled
• Analytics Cookies: Aggregated, anonymized usage data
• Preference Cookies: Remember your settings and personalization
• Marketing Cookies: Promotional content — only with your consent

You may manage or delete cookies through your browser settings. Disabling cookies may affect certain Platform features.

5. Data Security and Retention

5.1 Security Measures

• SSL/TLS encryption for data in transit
• Role-based access controls and restricted storage
• Regular security audits and employee data privacy training

5.2 Retention Periods

• Loan data: Minimum 5–8 years as required under RBI guidelines and PMLA
• KYC records: As per Prevention of Money Laundering (Maintenance of Records) Rules, 2005
• Account and interaction data: Duration of business relationship plus reasonable period thereafter

6. User Consent

By submitting your information, you provide free, specific, informed, and unambiguous consent to data collection, processing, sharing with Partner Lenders and Credit Information Companies, and use of eKYC / DigiLocker / Account Aggregator frameworks.

7. Your Rights as a User

8. Third-Party Websites

Our Platform may link to external websites operated by Partner Lenders, government portals, or technology providers. Trueconnect Loan does not control, endorse, or take responsibility for their privacy practices or content. Access to third-party platforms is at your own risk.

9. Children's Privacy

Our services are intended for persons who are at least 18 years of age. We do not knowingly collect personal data from minors. If such data is inadvertently collected, we will delete it immediately upon becoming aware. Contact us at contact@trueconnectloan.in if you believe this has occurred.

10. Cross-Border Data Transfers

Trueconnect Loan primarily processes data within India. Where technology vendors operate infrastructure outside India, appropriate contractual and technical safeguards are in place consistent with applicable Indian data protection laws.

11. Account Aggregator and Digital Consent Frameworks

With your express consent, Trueconnect Loan may use the Account Aggregator (AA) framework, DigiLocker, or other RBI/SEBI/IRDAI-approved mechanisms to fetch your financial data from financial institutions. You may revoke this consent at any time through the relevant platform.

12. Changes to This Privacy Policy

Trueconnect Loan may update this Policy at any time. Revised versions are effective upon posting on this page with an updated Effective Date. Continued use of the Platform constitutes acceptance of the revised Policy.

13. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and IT (Intermediary Guidelines) Rules, 2021, our designated Grievance Officer can be reached at: