Terms & Conditions

1. Introduction and Acceptance of Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (whether acting as a customer, user, agent, channel partner, referral partner, or authorized associate) (“User”, “you”, or “your”) and Trueconnect Loan Distribution and Technology Private Limited (“Trueconnect”, “Company”, “we”, “our”, or “us”), and govern your access to and use of our website, mobile application, digital platforms, tools, offline services, and all related services made available by the Company.

By accessing our website/mobile application, submitting your information, interacting with our representatives, using our digital platform, or availing any of our services — whether online or offline — you conclusively acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.

If you do not agree with any part of these Terms, you must immediately discontinue access to and use of our services. Continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms.

2. About Trueconnect — Nature and Scope of Services

Trueconnect Loan Distribution and Technology Private Limited is a company incorporated under the Companies Act, 2013 and operates as a loan distribution and technology-enabled facilitation platform. The Company is NOT a bank, Non-Banking Financial Company (NBFC), or a regulated lending entity under the Reserve Bank of India. Trueconnect acts strictly as an intermediary between prospective borrowers and regulated financial institutions, including scheduled commercial banks and RBI-registered NBFCs (“Partner Lenders”). The Company does not engage in lending activities, does not sanction or disburse loans, does not hold customer funds, and does not assume any credit risk.

In the course of its loan distribution services, Trueconnect facilitates access to loan products by providing information on offerings of Partner Lenders, assisting applicants with application submission (digital or physical), collecting and transmitting documentation, coordinating with Partner Lenders, sharing application status updates (subject to availability), and addressing process-related queries. These services may be rendered through employees, authorized representatives, or third-party associates engaged under contractual arrangements; however, all such persons act solely in a facilitation capacity.

No employee, representative, or associate of Trueconnect has the authority to approve or reject any loan application, guarantee loan approval, commit to specific loan amounts, interest rates, or timelines, or alter any terms, conditions, or credit policies of Partner Lenders. Such persons are strictly prohibited from accepting cash payments, collecting unauthorized fees, or soliciting post-dated cheques unless expressly authorized in writing by Trueconnect. Any deviation from these instructions should be reported immediately to the Company.

All loan approvals, rejections, sanction terms, interest rates, charges, and disbursements are determined solely and exclusively by the respective Partner Lender in accordance with their internal credit policies and applicable regulatory guidelines.

3. No Guarantee of Loan Approval or Specific Terms

Users expressly acknowledge and agree that all loan-related decisions are determined exclusively by the respective Partner Lender in accordance with its internal credit policies and applicable regulatory guidelines, including:

• Loan approval or rejection
• Sanctioned loan amount
• Rate of interest (fixed or floating)
• Repayment tenure and EMI structure
• Processing fees, documentation charges, and other associated costs
• Documentation requirements and KYC norms
• Disbursement timelines and conditions
• Loan restructuring or modification

Trueconnect expressly disclaims any guarantee, representation, or warranty regarding loan approval, any specific interest rate, processing fee, speed or timeline of processing or disbursement, or the outcome of any credit bureau check or underwriting decision. Loan eligibility and approval depend entirely on the applicant's creditworthiness, the lender's current credit policies, and applicable regulatory requirements. Trueconnect has no influence over credit decisions made by Partner Lenders.

4. User Eligibility

To access and use our services, you must satisfy ALL of the following eligibility criteria:

• You must be at least 18 (eighteen) years of age
• You must be legally competent to enter into contracts under the Indian Contract Act, 1872
• You must not be prohibited or disqualified from availing financial or credit services under any applicable law, regulation, or court order
• You must be a resident citizen or lawfully present in India at the time of applying
• You must provide true, complete, and accurate information at all times

Trueconnect reserves the right to reject, suspend, or terminate the access of any user who does not meet the above criteria or who provides false or misleading information. Trueconnect shall not be liable for any loss arising from the rejection of an ineligible application.

5. Account Registration, User and Agent Responsibilities

By registering an account or submitting personal, financial, or application-related details through the Platform, you represent, warrant, and undertake that all information provided is true, accurate, current, and complete in all material respects. You confirm that you are applying for financial products for yourself or are duly authorized in writing to act on behalf of another individual or legal entity. You agree to keep your account information updated at all times and to promptly notify Trueconnect of any changes. You shall comply with all applicable laws, rules, and regulations, including but not limited to anti-money laundering laws, KYC requirements, and guidelines issued by the Reserve Bank of India.

You are solely responsible for maintaining the confidentiality and security of your login credentials and for all activities conducted through your account. You must immediately notify Trueconnect of any unauthorized use of your account or any suspected security breach. All actions performed through your account shall be deemed to have been carried out by you, and Trueconnect shall not be liable for any loss or damage arising from unauthorized access due to your failure to safeguard your credentials.

Agent / Partner Responsibilities:

If you are registering or operating as an agent, channel partner, referral partner, or authorized associate on the Platform, you additionally represent and undertake that you are duly authorized to source or facilitate loan applications and shall act strictly in accordance with applicable laws, contractual obligations, and Company policies. You shall obtain explicit consent from customers before collecting or submitting their personal or financial information and ensure that all data shared is accurate and lawfully obtained. You shall not misrepresent loan products, charges, eligibility, approval status, or timelines, and shall not provide any assurance or guarantee of loan approval, loan amount, or interest rates.

Agents and partners are strictly prohibited from collecting cash, demanding advance payments, or accepting any fees from customers unless expressly authorized in writing by Trueconnect. You shall not misuse customer data, engage in fraudulent practices, or act in any manner that could harm the interests of customers, Partner Lenders, or the Company. Any violation may result in immediate suspension or termination of your account, cancellation of applications, forfeiture of commissions, reporting to Partner Lenders and regulatory authorities, and initiation of civil and/or criminal proceedings.

In the event of any false, misleading, fraudulent, or unauthorized activity by any user or agent, Trueconnect reserves the right to suspend or terminate the account without prior notice, reject any pending or future applications, report such activities to relevant regulatory or law enforcement authorities, and take appropriate legal action as deemed necessary.

6. Communication Authorization and DND Consent

By submitting your contact details — including your mobile number, email address, and any other communication information — through our Platform or to our representatives, you expressly authorize Trueconnect Loan Distribution and Technology Private Limited (“Trueconnect”), its employees, authorized representatives, Channel Partners, Referral Partners, and Partner Lenders to contact you through:

• Voice calls (including auto-dialed or pre-recorded calls)
• SMS and text messages
• WhatsApp or similar messaging platforms
• Email communications
• In-person visits by authorized representatives

Such communications may be made for service-related, transactional, operational, verification, and informational purposes related to your application or use of services.

This authorization shall apply even if your mobile number is registered under the Do Not Disturb (DND) or National Customer Preference Registry (NCPR), to the extent permitted under applicable regulations issued by the Telecom Regulatory Authority of India or any successor authority.

Promotional or marketing communications, if any, shall be sent strictly in accordance with applicable telecom and data protection regulations, and you shall have the option to opt out of such communications at any time by following the prescribed opt-out process or by contacting the Company.

7. Fees, Charges, and Financial Obligations

Trueconnect Loan Distribution and Technology Private Limited (“Trueconnect”) generally does not charge users for its loan facilitation services unless a specific service fee or arrangement is expressly disclosed and agreed upon in writing prior to availing such services.

All financial charges associated with any loan product, including but not limited to:

• Processing fees and administrative charges
• Interest and EMI obligations
• Penal interest for delayed payments
• Foreclosure and prepayment charges
• Late payment fees and cheque/auto-debit bounce charges
• Insurance premiums (if any, linked to the loan)

are determined, levied, and collected solely and exclusively by the respective Partner Lender. Such charges are governed by the loan agreement executed directly between you and the Partner Lender.

Trueconnect is NOT a party to the loan agreement between you and the Partner Lender and shall not be liable for any disputes, claims, or issues arising out of or in connection with fees, charges, interest rates, or any other financial obligations imposed by the Partner Lender.

Users are strongly advised to carefully read, understand, and review all loan-related documents, including sanction letters, loan agreements, and Key Fact Statements (KFS), before accepting or signing any loan offer. The KFS will be provided by the Partner Lender and will contain essential details such as the Annual Percentage Rate (APR), total cost of credit, and other key financial terms as mandated by RBI.

8. User Obligations and Prohibited Conduct

As a condition of using our services, you agree to comply with all applicable laws and the following obligations:

8.1 You MUST:

• Provide genuine, accurate, and unaltered documents at all times
• Cooperate with the KYC and credit verification process
• Disclose all material information relevant to your loan application truthfully
• Notify Trueconnect promptly of any change in your financial situation that may affect your application

8.2 You MUST NOT:

• Submit forged, fabricated, altered, or fraudulent documents or information
• Impersonate any other person or misrepresent your identity
• Misuse the Platform for any unlawful, fraudulent, or malicious purpose
• Attempt unauthorized access to any part of the Platform or to any lender's systems
• Upload, transmit, or distribute any malicious code, virus, or harmful software
• Engage in any abusive, threatening, defamatory, or harassing conduct toward Trueconnect personnel, agents, or lender representatives
• Use the Platform to engage in any activity that is prohibited under applicable Indian law.

9. Data Collection, Usage, and Consent

By accessing the Platform, registering an account, or submitting any personal, financial, business, or identification details, you (including customers, agents, channel partners, and associates) expressly consent to the collection, storage, processing, verification, and sharing of your data for lawful business and regulatory purposes.

For Customers:

Your data may be collected and used for purposes including, but not limited to: sharing your personal and financial information with Partner Lenders for loan evaluation and processing; conducting KYC verification through Aadhaar-based eKYC, video KYC, or other approved methods; Performing credit bureau inquiries through duly licensed credit information companies in accordance with applicable laws; accessing, retrieving, and processing financial and document data through government-authorized digital verification systems and regulated financial data-sharing frameworks, strictly in compliance with guidelines issued by the Reserve Bank of India and other applicable authorities.

For Agents / Channel Partners / Associates:

If you register or operate as an agent, channel partner, referral partner, or associate, you expressly consent to the collection and processing of your personal, professional, and business information for onboarding, verification, and operational purposes. This includes KYC verification, background checks, business validation, bank account verification, commission processing, performance monitoring, fraud detection, and compliance with applicable laws and guidelines issued by the Reserve Bank of India and other authorities.

You further agree and undertake that:

• You will obtain clear, informed, and verifiable consent from customers before collecting or submitting their personal or financial data
• You will use customer data strictly for authorized facilitation purposes and not for any unauthorized use, resale, or misuse
• You will ensure that all data submitted by you is accurate, lawful, and not misleading
• You will comply with applicable data protection, privacy, and confidentiality obligations at all times

Trueconnect may monitor, record, and audit agent activities, communications, and transactions on the Platform to ensure quality control, regulatory compliance, and fraud prevention.

General Data Protection & Sharing:

All data collected is handled in accordance with applicable Indian data protection laws and industry standards. Trueconnect does not sell or rent personal data to unauthorized third parties. Data may be shared only with Partner Lenders, regulated entities, service providers, technology partners, or government/regulatory authorities as required for service delivery, verification, compliance, or legal obligations.

Consent provided by users and agents may be captured and recorded through digital logs, OTP-based verification, electronic acceptance, system records, or other legally valid means, and such records shall be deemed as valid proof of consent under applicable law.

By continuing to use the Platform, you acknowledge and agree to such data practices. For further details, please refer to the Privacy Policy available on the Platform.

10. Intellectual Property Rights

All content on the Platform — including but not limited to logos, trademarks, brand names, software, databases, text, graphics, icons, images, audio-visual content, user interfaces, and design elements — is the exclusive intellectual property of Trueconnect Loan Distribution and Technology Private Limited and is protected under applicable Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access the Platform solely for personal, non-commercial use. Any unauthorized reproduction, distribution, modification, public display, commercial use, reverse engineering, or misappropriation of any content is strictly prohibited and may result in legal action.

11. Disclaimer of Warranties

THE PLATFORM AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TRUECONNECT EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING, WITHOUT LIMITATION:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement
• Warranties regarding the accuracy, reliability, completeness, or timeliness of content
• Warranties that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components
• Warranties regarding the outcome of any loan application submitted through the Platform

12. Limitation of Liability

To the maximum extent permitted under applicable Indian law, Trueconnect, its directors, officers, employees, agents, Channel Partners, and affiliates shall NOT be liable for any loss, damage, or claim — whether direct, indirect, incidental, special, consequential, exemplary, or punitive — arising from or in connection with:

• Rejection or non-approval of any loan application
• Changes in interest rates, fees, or lender terms after application submission
• Delays in loan processing, sanction, or disbursement attributable to any lender
• Any adverse impact on your credit score or credit report resulting from lender inquiries
• System downtime, technical failure, or interruption of the Platform
• Any act, omission, negligence, misconduct, or unauthorized or fraudulent activity of any Channel Partner, Referral Partner, Field Agent, or third party, including those not acting under the direct control or supervision of Trueconnect
• Changes in applicable laws, RBI regulations, or government policies
• Events of force majeure including natural disasters, pandemics, war, strikes, or government action
• Errors or inaccuracies in information submitted by the User

Trueconnect shall not be liable for any indirect, incidental, or consequential losses arising from misuse of the Platform by any user, agent, or third party.

13. Indemnification

You agree to indemnify, defend, and hold harmless Trueconnect Loan Distribution and Technology Private Limited, and its directors, officers, employees, agents, Channel Partners, and assigns from and against any and all claims, demands, actions, proceedings, losses, damages, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• Your breach of any provision of these Terms
• Submission of false, misleading, forged, or fraudulent information or documents
• Violation of any applicable law, rule, or regulation
• Infringement of any third-party rights, including intellectual property rights
• Misuse or unauthorized use of the Platform
• Any act, omission, or negligence by you or any person using the Platform through your account

14. Third-Party Links and External Content

The Platform may contain hyperlinks or references to third-party websites, platforms, or services. These links are provided solely for the convenience of users. Trueconnect does not endorse, control, monitor, or assume any responsibility for the content, privacy policies, terms, accuracy, or security of any third-party website or service. Accessing any third-party website through links on our Platform is entirely at your own risk. Trueconnect shall not be liable for any loss or damage arising from your interaction with third-party platforms.

15. Suspension and Termination of Access

Trueconnect reserves the absolute right, in its sole discretion, to suspend, restrict, or permanently terminate your access to the Platform and services — with or without prior notice — in the event of:

• Breach of any provision of these Terms
• Submission of false, forged, or fraudulent information
• Engagement in any fraudulent, unlawful, or prohibited activity
• Any conduct that is abusive, threatening, or harmful to Trueconnect, its personnel, Partner Lenders, or other users
• Regulatory or legal direction requiring suspension or termination

Termination of access shall not affect any liabilities or obligations that have accrued prior to the date of termination. Upon termination, you must immediately cease use of the Platform and any associated content.

16. Grievance Redressal Mechanism

In compliance with applicable laws, Trueconnect has designated a Grievance Officer to address user complaints and concerns. If you have any grievance regarding our services, you may raise your concern by contacting us at:

17. Modification of Terms

Trueconnect reserves the right to revise, update, or modify these Terms at any time, at its sole discretion, without prior individual notification to users. The revised Terms will be published on the Platform with an updated effective date. Your continued use of the Platform or services after such publication constitutes your acceptance of the modified Terms. You are advised to review these Terms periodically to stay informed of any changes. If you do not agree with any modified Terms, you must discontinue your use of the Platform immediately.

18. Severability

If any provision of these Terms is held to be invalid, unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms to the minimum extent necessary, and such finding shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and Trueconnect with respect to the subject matter hereof and supersede all prior negotiations, understandings, representations, or agreements, whether oral or written, relating to the same subject matter.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law principles.

In the event of any dispute, the parties agree to first attempt resolution through mutual discussion and good-faith negotiation. If the dispute remains unresolved, it may, at the sole discretion of the Company, be referred to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Tamil Nadu, India, and the proceedings shall be conducted in the English language.

Any dispute, claim, or controversy arising out of or in connection with these Terms, the Platform, or the services provided by Trueconnect — including questions regarding their existence, validity, breach, interpretation, performance, or termination — shall be subject to the exclusive jurisdiction of the competent civil courts located in the State of Tamil Nadu, India.

In the event of any dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 (thirty) days, the parties may pursue legal remedies as provided under applicable Indian law.

21. Agent Commission and Payout

Agents, Channel Partners, and Associates may be eligible to earn commission for successfully sourced and completed loan applications, subject to the Company’s policies and Partner Lender approvals.

Commission shall be payable only after the loan is successfully approved and disbursed by the Partner Lender, and after the Company has received confirmation and/or payout from the respective Partner Lender.

The commission amount, structure, and payout timeline may vary depending on the lender, product, and internal policies of the Company, and may be modified from time to time at the sole discretion of the Company.

No commission shall be payable in the following cases:

• Loan application is rejected, cancelled, or not disbursed
• Customer defaults, cancels, or withdraws the application before disbursement
• Any fraudulent, misleading, or non-compliant activity is detected
• Violation of Company policies or applicable laws

The Company reserves the right to withhold, delay, adjust, or recover any commission in case of suspected fraud, customer complaints, policy violations, or reversal of payout by the Partner Lender.

All payouts shall be made only through official banking channels to the registered bank account of the agent, subject to applicable taxes, deductions, and compliance requirements.

The Company’s decision regarding commission eligibility, calculation, and payout shall be final and binding.

22. Contact Information

For any queries, clarifications, or communications regarding these Terms or our services, please contact us at: